Lee Valley White Water Centre - Rafting - White Water Activities - Canoeing and Kayaking - Family Fun - Hertfordshire, Essex, London

We’re in a Tier 2 COVID area and operate a COVID secure site, we can’t accept bookings from people travelling from Tier 3 areas.

Keeping you safe

Throughout the Coronavirus outbreak, keeping our visitors, staff and volunteers safe has been our top priority.

To help ensure everyone’s safety please take note of the following instructions:

Protecting our staff

  • Before you enter the reception area please make sure you're using the correct access point and wait in the designated queuing point until a member of our team is available to assist you
  • We have measures in place to ensure the safety of staff which include appropriate PPE and protective screens
  • Please observe any distance markings and limits on the number of people allowed in the communal areas and training groups – these are in place for your and our staff’s safety
  • If you have any questions or concerns during you visit don't hesitate to speak to a member of our team

 

Visiting the site

  • When visiting our venue you must check in with the NHS Test and Trace app as required by Government guidelines. Scan the QR code on the NHS Test and Trace poster which is displayed when you arrive. If you don’t have a smart phone or you run into any problems our staff are on hand to help. Download the app from the App Store or Google Play.
  • If you or anyone in your household is experiencing any signs of illness don't come to the venue
  • Face coverings are mandatory for all customers when entering the venue’s receptions, shops and catering outlet. They can be removed if instructed by a member of staff so that activities can be undertaken and for consuming food
  • Please pay close attention to the signage that's in place across the venue
  • Hand sanitiser is available at multiple locations on site, but we also recommend that you also bring your own
  • Please take note of the closing time of the venue, there'll be regular announcements made through our PA system at the venue. We appreciate your compliance
  • If you're driving to the site please use the designated parking spaces. Please make sure you park leaving space to adequately socially distance. If other people are nearby, please wait for them to move on before exiting your vehicle
  • Cleaning frequency has increased and we're using new sanitation equipment in communal indoor areas, toilet and changing facilities
  • Please put all litter in the bins located around the venue.

 

Available facilities

We're consistently reviewing the Government’s guidance. However, to ensure the safety of our staff and visitors we do at this time still have some areas restricted.

  • Venue opening times have been amended and can be found on the website
  • Please follow social distancing guidelines while using the facilities
  • Changing facilities will only be available for activity participants
  • Please keep the activity zone area clear unless you're participating
  • Toilets are located on the first floor of the building and can be accessed via The Terrace Bar & Cafe decking at the rear of the building
  • A lift is available for visitors with reduced mobility via reception
  • While moving around venue please keep to the left on walkways and only stop in appropriate areas.
  • The sand pit and children’s play area are currently closed and inaccessible. For your safety please DO NOT enter these areas

 

The Terrace Bar & Café - currently CLOSED

  • The café can only be accessed via the decking at the rear of the main building
  • A lift is available for visitors with reduced mobility via reception
  • When purchasing food and drink please follow the one way system which has been clearly laid out in the building
  • Please follow social distancing guidelines while using the facilities
  • The Terrace Bar & Café can only provide outdoor seating and limited indoor seating at this time
  • To comply with current Government guidelines, alcohol will not be available for purchase at this time
  • A limited menu is currently being served
  • The seating area has been set out to meet social distancing guidelines, please DO NOT move furniture from its designated area
  • Dispose any litter in the bins provided
  • Please refrain from consuming your own food and drinks within this area, due to limited seating this area is for customers of The Terrace Bar & Café only

 

Booking activity sessions

  • A limited activity programme is now available. Details of our products can be found on the website
  • All sessions must be booked and paid for in advance using our online booking system. There'll be no activities bookable at reception on the day.
  • For corporate enquires please contact a member of the sales team
  • Under 18's must be accompanied on site by a supervising Parent/Guardian
  • Customers must bring a copy of their booking confirmation email either on a phone or on paper for checking at reception
  • Please download and bring along with you a signed activity declaration for all white water activities, which will be in your booking confirmation emails for customers to access
  • Please ensure you’ve completed the relevant safety declaration form for the activity that you’re undertaking. This will be included within your booking confirmation email or can be downloaded here:
  •  To protect both our staff and customers and maintain social distancing where possible when taking part in your activity, all participants partaking in any water activity must be confident in the water and be able to swim unaided a minimum of 20m

 

Your activity session

  • We have reduced capacity and added protocols during our activity sessions to ensure the safety of our staff and customers
  • We're following team sports guidelines for our activities. Our aim is try to maintain 2m social distancing guidance whenever possible
  • Our wetsuits go through an intensive cleaning process after use which involves desanitisation, washing and tumble drying to ensure they're safe for customers to use
  • When you check in you'll be allocated a designated locker area please use this locker only
  • The capacity of our changing rooms has been reduced please follow the instructions on the doors and if they are full you may need to wait or move to the next one.
  • Changing rooms are only available to activity participants
  • All activity equipment is sanitised after use

 

Olympic Course activities

Rafting Unleashed

  • You’ll be required to have read and signed the activity declaration before arriving on site, these will be collected when you check in
  • Wetsuits will be issued after check in
  • All equipment will be sanitised before use by customers
  • You’ll be required to manage social distancing throughout the session
  • Please follow any instructions given to you by the supervising activity staff members while participating in the activity
  • Our bank support team will be on hand to assist throughout the session
  • If you need the assistance of a staff member please respect social distancing
  • If you’ve booked an individual space on a raft, please be aware that you will be in a raft with other people following all Government guidance available for Team Sports

 

Legacy Loop activities

Family Rafting, Hydrospeeding and Hot Dogs

  • You'll be required to have read and signed the activity declaration before arriving on site, these will be collected when you check in
  • Wetsuits will be issued after check in
  • Equipment will be sanitised before used by customers
  • You'll be required to manage social distancing during the session
  • Please follow any instructions given to you the supervising activity staff members while participating in the activity
  • Our bank support team will be on hand to assist throughout the session
  • If you need the assistance from a staff member, please respect social distancing
  • Hot Dogs - customers sharing a hot dog must be part of the same social bubble
  • Family Rafting - capacity of five participants per raft, customers sharing a raft must be part of the same social bubble

 

Lake activities

Explore Kayaking, Explore SUP and Water WipeOut

  • You'll be required to have read and signed the activity declaration before arriving on site, these will be collected when you check in
  • Equipment will be sanitised before used by customers
  • Water WipeOut -  wetsuits are not mandatory, but those who opt for a wetsuits will be issued one after check in; which is included within the price of your activity ticket
  • Explore Kayaking and Explore SUP – wetsuits are not included within the price of your activity ticket, you can add one for an additional fee. They're not mandatory to wear on these activities, however all participants are required to wear closed toe shoes and a minimum of shorts and t-shirt
  • You'll be required to observe social distancing during the session
  • Please follow any instructions given to you by the supervising activity staff members while participating in the activity
  • Our activity instructors will be on hand to assist through the session
  • If you need the assistance from a staff member, please respect social distancing

 

Public paddling sessions

  • Only the Legacy Loop public paddle sessions will be available at this time
  • No course assessments will be available for the time being
  • No external coaching will be permitted on the course
  • All bibs and equipment hired is sanitised before use
  • You'll be required to manage social distancing during the session on the course and the conveyor
  • We are limiting eddies and river features to no more than two participants at a time
  • During the session please keep moving to ensure all participants can make full use of the water during the session.
  • Please follow any instructions given to you by the supervising activity staff members while participating in the session
  • The bank support team will be on hand to assist throughout the session
  • If you need the assistance from a staff member, please respect social distancing
  • Please keep all access/egress points to the course free
  • When getting on/off the course, please do so quickly
  • Please make sure bibs are returned at the end of the session
  • Reschedules will only be allowed up until 16:00 the day before your session

We'll only be offering public paddling on our Legacy Loop throughout August. Olympic paddling will resume with the reintroduction of our rafting sessions.

 

Lake Paddling

  • Lake use will only be available during Legacy Loop public paddling sessions
  • No course assessments will be available for the time being
  • No external coaching will be permitted on the lake
  • The lake slalom gates will not be available during the session
  • Bibs and equipment hired is sanitised before use
  • Please follow any instruction given to you the supervising activity staff members while participating in the session
  • If you need the assistance of a staff member please respect social distancing
  • Please keep all access/egress points to the lake free
  • When getting on/off the lake please do so quickly
  • Please make sure bibs are returned at the end of the session

 

 At the end of the activity

  • Your supervising instructors will walk you back to the main building and collect your activity equipment to be sanitised
  • You'll enter the changing rooms via the courtyard
  • Once you have removed your wetsuit, please put it in the container provided so we can easily transport them to be cleaned
  • Please follow the changing room capacity guidance
  • We encourage all participants to shower or at least wash their hands after participating in an activity
  • If you have any question or concerns please speak to a staff member

 

Leaving the site

  • Take care in the car park and if there are people near your car, wait for them to go before you get into yours. Do not have social gatherings in the car park
  • We'll announce the closure of the venue over our PA system and the team will start to advise visitors to head to the exits soon after the gates will be locked; we appreciate your compliance during this process