Visitor information

Before you visit...

Important information before visiting the venue

• This Hertfordshire venue remains in a Tier 1 area, is COVID secure and all activities can continue as normal. We can’t accept visits from people travelling from Tier 3 areas. 
• Our gates will open at 10:00 - 19:30, Wednesday to Sunday. If driving to site, please ensure you have left our car park before we close. 
• If you have booked an activity with us, your booked time is the check-in at our reception. Please do not arrive at reception before this; additional time has been allocated within this check-in to allow for potential queues at our reception and changing rooms.
• The number of non-activity visitors maybe limited at the gate to ensure social distancing can be followed on site. There’s no guarantee you’ll be able to enter the site unless you have an activity booked.
• We’re open for pre-booked activities only. No bookings can be made at reception
• Face coverings must be worn when entering our buildings
  
• We are accepting card payments only, no cash will be accepted
  
• Access to our Terrace Bar and Café is via the outside of the building only, no route through reception
  
• The seating area on our Terrace has been set out to meet social distancing guidelines, please do not move furniture from its designated area
  
• The sandpit and children’s play area are currently closed and inaccessible

Please note, we are currently unable to answer calls at the moment, please send us an email whitewater@leevalleypark.org.uk and we will respond as soon as possible.